General terms and conditions

B2B INTERNET SHOP - www.horecatextile.eu

Only individuals, legal entities, and other entities with a VAT identification number can place orders in the online store

 

MINIMUM ORDER VALUE

The minimum order value is €100 excluding VAT / €120 with VAT

 

PRODUCTION AND DELIVERY DATE

The shipping date is listed next to the product in the cart. For advance invoices, the delivery date is calculated from the receipt of payment. If the shipping time is longer than expected, we will contact you.

 

ORDER CANCELLATION

You must report the order cancellation to us within 1 hours of receiving the order confirmation email at the latest. During working hours (8:00 a.m. to 4:00 p.m.), please contact us by phone. Outside of working hours, please send an email.

 

ADDITIONAL ORDERS

When ordering the same product, there may be a slight difference in the shade of the color compared to the previous discovery.

 

FREE TEXTILE SAMPLES

For the products we offer, you can request free samples to assess quality, color, and other characteristics. For chair and table covers, we provide a free sample of the finished cover. Banquet tables and chairs can be viewed at our company premises or, by arrangement with a sales representative, at your location. For more information, please contact us using the details provided.

 

Please note: The free sample offer does not apply to finished products such as towels, bath towels, bathrobes, or mats. If you are interested in these items, we can send you one piece, which will be chargeable.

 

GOODS RECLAIM

Purchased goods cannot be returned or exchanged. Custom orders are made according to the customer's specifications (such as size, finish, etc.). Therefore, we recommend ordering a free textil sample before placing your final order.

 

DIMENSION TOLERANCE

Dimension tolerance up to 2%

 

GUARANTEE

We provide a standard 2-year warranty on the products we offer. Please note that the warranty does not cover goods that are mechanically damaged or destroyed due to improper handling by the client.

 

INSPECTIONS AND COMPLAINTS

The buyer is obliged to inspect the goods upon receipt. Any defects or damage must be reported as soon as possible, either by phone or email. Please note that complaints do not apply to goods that have been customized with embroidery or other markings; in such cases, we do not provide compensation. Additionally, some products may contain woven colored threads, which are not covered by the complaint policy.

After reporting a complaint, we will work together to agree on a satisfactory resolution.

 

PAYMENT FOR GOODS 

Payment for goods must be completed according to the terms specified at checkout or as outlined in your invoice. Accepted payment methods include:

Payment by proforma invoice.

Please ensure that payment is made promptly to avoid delays in processing and delivery.

For orders requiring advance payment, the delivery date will be calculated from the receipt of payment. If you have any questions regarding payment or require assistance, please contact our customer service team.

 

TRANSPORTATION OF GOODS

The shipping cost is calculated individually based on the total weight, quantity, and delivery location.

We ship orders via DPD courier or our own transport services.

 

SHIPPING OF GOODS

We deliver the ordered goods by DPD courier 

We deliver hotel furniture by individual means of transport.