Free samples will help you decide

The Sample Room: A Popular Feature Among Customers

In our previous blog articles, we've discussed the numerous benefits of partnering with our company. For over a decade, our clients have valued the advantages we offer, setting us apart from our competitors. One standout feature that our loyal customers particularly appreciate is the opportunity to receive a sample of their selected product—completely free of charge.

This unique offering allows buyers to see and feel the composition and quality of the product firsthand. By experiencing the product before making a purchase, customers can make more informed decisions and ensure that it meets their specific needs and expectations. This personal touch is just one of the many ways we strive to provide exceptional service and support to our valued clients.

Terézia Straková from Horeca Textil explains, "With this step, we tried to increase the credibility of our company. It is our philosophy that we have been working on for a long time. We want to accommodate customers, and the best thing is when they can see the given product or its sample with their own eyes."

In today's context, it is particularly important for clients to have the opportunity to see and assess the product visually. Internet sales have surged by tens of percent due to the pandemic, and not everything available online meets high-quality standards.

"We follow the motto, 'It's better to see once than to hear a hundred times.' On the Internet, you often don't know exactly what you're buying. Our goal is to achieve one hundred percent customer satisfaction. A sample provides valuable information—from color and quality to thickness and weight. Additionally, a product can look different on a computer monitor compared to reality; often, the color appears quite different in digital form," continues the office manager of the companie.

When we recognize that our customers place large orders, often for entire hotels, it becomes crucial for them to see exactly what they are purchasing. Since it is a long-term investment, making the wrong choice could impact their satisfaction.

“This is how we aim to differentiate ourselves from the competition and to be closer to our customers. We prioritize their satisfaction by helping them make informed decisions before placing an order. After all, it’s often a significant investment, frequently for outfitting an entire establishment,” added Straková.

Ordering samples is straightforward. On our website, each product has a “Free Samples” option. Simply select this option and follow the provided instructions. You can specify the number of samples you need in the online sample book. Next, complete the order form with all the required information.

“We send the client a sample measuring 25x25 centimeters. This allows them to assess the color, texture, density, and weight of the material, and compare it with other products or competitors’ offerings.”

What Samples Are Not Covered?

It is not possible to send samples of larger items such as beds, mattresses, or chairs, as well as finished products like hotel towels, bath towels, bathrobes, pillows, quilts, or mats. However, we strive to accommodate our clients in other ways. For instance,“if a customer is interested in a towel and needs to evaluate its structure, thickness, or color, we offer the option to purchase a single piece. This applies to other similar products as well.“ explains the manager.

“Please note that these purchased items are non-returnable and considered a permanent purchase.“

Another advantage of this approach is the favorable pricing we offer for these individual items.

Sample Room

Are you furnishing a hotel, guesthouse, or apartment and unsure about the shape and color of your room? No problem. Our company offers a sample room service. "The client can order one piece of each product that will be part of the room, such as a curtain, bed sheet, or bedspread. This allows them to decide if they like the room's design and whether they will use this style throughout their facility," explained Straková.

"The sample room is a benefit that the customer pays for, but we know from experience that it is very popular with our clients. The buyer gets to see the dimensions, structure, and color scheme used in the interior, which provides a wide range of advantages. You can order one piece at a time for practically anything."

The Best Choice? A Personal Visit

While our company primarily operates on an online order basis, a personal visit remains the best option. It allows you to see a wide range of products, fabrics, patterns, and colors all in one place, which can significantly aid in your decision-making. "We pay close attention to each client during a personal visit. We are open to every possibility, including meetings outside of regular working hours and days. Everything is arranged by mutual agreement. We strive to create a friendly atmosphere so that clients feel comfortable with us," highlighted T. Straková.

During a personal meeting, customers can view many products in one place, perfectly arranged for easy evaluation. They can test softness and thickness, and observe colors and patterns up close. Upon entering our establishment, they will be greeted by a tastefully arranged hotel bed or an elegantly set wedding table.

However, this is just a small sample. Our company continuously expands its portfolio, ensuring that even the most discerning customers will find what they’re looking for. The only requirement for a personal visit is to schedule an appointment in advance. At the agreed time, our representatives will be pleased to assist, present the products, and answer all your questions.

“Our company is open and eager to welcome every client who visits us personally. They will not regret the trip, as they will be able to view a wide range of products manufactured by us. This visit will make it easier to decide which items to order for your project. However, this is just one of the many benefits we offer. As we have highlighted before, our unbeatable prices remain a significant advantage,” added T. Straková.